Terms of Service

Using brandstash constitutes full acceptance of these Terms. If you disagree with any clause, do not create an account or use the service.

If you use brandstash on behalf of a company, agency, or legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to both the individual accessing the service and the entity you represent.

brandstash is a SaaS (Software as a Service) platform designed for branding agencies, freelancers, and marketing teams that need to audit, plan, and execute the digital presence of client brands. The platform is organized into two suites:

brandstash reserves the right to modify, suspend, or terminate the service or any feature, in whole or in part, at any time, for any reason, including maintenance, improvements, or product decisions.

To use brandstash you must: (a) be at least 18 years of age or the applicable legal age in your jurisdiction; (b) not be prohibited by law from using online services; (c) use the service for legitimate professional or business purposes.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify brandstash immediately at hello@brandstash.ai if you suspect unauthorized use.

• Each user account is personal and non-transferable, except as provided in enterprise plans.
• brandstash reserves the right to terminate duplicate accounts or those created with false information.
• Individuals under 18 are not authorized to create an account or use the service.

brandstash grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the platform strictly in accordance with these Terms and for the purposes for which the service was designed.

You agree not to do any of the following:

• Reverse engineering — decompile, disassemble, or attempt to derive the source code of the platform.
• Scraping or automated extraction — use bots, scripts, or any automated means to collect data from the platform beyond normal interface use.
• Resale or sublicensing — resell, sublease, or transfer platform access to third parties without express authorization.
• Violation of third-party terms — use brandstash in a way that violates the Terms of Use of Meta, Google, or any other connected platform.
• Illegal use — use the service for any illegal, fraudulent, or third-party rights-infringing purpose.
• Infrastructure overload — send excessive request volumes that harm other users or service operations.
• Improper content sharing — post, send, or transmit material containing viruses, malware, or malicious code.

brandstash allows you to connect accounts from external platforms — including Meta (Instagram, Facebook) and Google (Google Business Profile, Google Ads) — via OAuth. By making these connections, you acknowledge that:

• Each platform has its own Terms of Use, Data Policies, and Platform Policies, for which you are solely responsible.
• brandstash accesses only the data you explicitly authorize in the OAuth flow — no permission is requested beyond what is necessary for the contracted features.
• OAuth access tokens are stored encrypted at rest (AES-256-GCM). You can revoke access at any time through the brandstash dashboard or directly in the source platform settings.
• External platforms may change their APIs, policies, or revoke the brandstash app's access at any time, without notice. brandstash is not responsible for impacts resulting from unilateral changes made by third parties.
• Data obtained through Meta or Google integrations may not be resold or shared with other entities, per Meta's and Google's Terms.

You retain ownership of all content you enter into the platform: briefings, project names, uploaded files, Assistant chat history, and other work materials ("Your Content").

By inserting Your Content into brandstash, you grant brandstash a worldwide, non-exclusive, royalty-free license solely to process, store, and display that content for the purpose of providing the contracted service. This license ends when you delete the content or close your account.

brandstash and its licensors hold all rights to the platform itself: source code, design, architecture, AI models, analysis flows, platform-generated reports, trademarks, and logos.

• Reports and audits generated by brandstash from Your Content are delivered to you as professional-use outputs. You may use them with your clients, but the platform that generated them remains brandstash's property.
• You may not remove or obscure copyright notices, trademarks, or attributions present in platform-generated outputs.
• Feedback or suggestions you send to brandstash may be freely used to improve the product, with no obligation of compensation.

brandstash uses third-party language models (including the Anthropic API) to generate audits, reports, strategic suggestions, and other outputs. You acknowledge and agree that:

• AI outputs are not guaranteed to be accurate or complete. Language models can make factual errors, omissions, or produce outdated content.
• You are responsible for reviewing and validating any output before using it with clients, publishing it, or making business decisions based on it.
• No regulated professional relationship. brandstash outputs do not constitute legal, financial, accounting, or any other regulated professional advice.
• Results may vary. AI models are periodically updated; outputs for the same inputs may differ between model versions.
• Responsible AI use. You agree not to use brandstash to generate misleading, defamatory, illegal, or third-party rights-infringing content.

Beta period: during the Beta phase, access to brandstash is offered free of charge. No payment information is collected at this time.

Future paid plans: when paid plans are launched, we will communicate at least 30 days in advance by email and in-app notification before any charges begin. You will be able to accept the new plan or close your account at no cost.

• Future subscriptions will auto-renew for the contracted period (monthly or annual), unless cancelled by the user before the next cycle.
• Cancellations made within the current cycle do not generate proportional refunds, except as required by Brazilian consumer protection law (CDC).
• In case of default, access may be suspended after notification, with immediate reactivation upon regularization.
• Prices may be adjusted annually by IPCA or a substitute index, with 30 days prior notice.

By you: you may close your account at any time through the app settings or by sending a request to hello@brandstash.ai. Closure is effective immediately; data is retained as described in the Privacy Policy and then deleted.

By brandstash: we may suspend or terminate your account, with or without notice, in cases of: (a) material violation of these Terms; (b) illegal or fraudulent use; (c) persistent default; (d) request by a competent authority.

• After termination, your access to the service ceases immediately.
• Project data remains available for export for 30 days after closure, then is permanently deleted.
• Clauses that by nature should survive termination remain in force: Intellectual Property, Limitation of Liability, and General Provisions.

The service is provided "as is" and "as available", without express or implied warranties of fitness for a particular purpose, non-infringement, or uninterrupted availability.

To the maximum extent permitted by Brazilian law, brandstash is not liable for:

• Indirect, incidental, consequential damages, lost profits, or data loss arising from use or inability to use the service.
• Business decisions made based on AI-generated outputs from brandstash.
• Interruptions caused by failures in third-party services (Meta API, Google API, hosting providers, AI models).
• Loss or corruption of data caused by the user's failure to maintain adequate backups.
• Changes to third-party platform APIs or policies that affect brandstash features.

brandstash's total liability for any claim related to the service is limited to the amount paid by the user in the 12 months prior to the event giving rise to the claim. For free (Beta) use, the limit is R$ 0.

The processing of personal data by brandstash is described in detail in our Privacy Policy, which is incorporated into these Terms by reference.

• Personal data is processed in compliance with the LGPD (Brazilian Law No. 13,709/2018) and, where applicable, the European GDPR.
• Meta and Google integration tokens are stored encrypted (AES-256-GCM) and never exposed to the frontend.
• You can request export or deletion of all your data at any time via privacy@brandstash.ai.
• The Data Deletion endpoint required by Meta is available at POST https://api.brandstash.ai/media-check/meta/data-deletion.

Governing law: these Terms are governed by the laws of the Federative Republic of Brazil, regardless of conflict of laws rules. The Consumer Protection Code (CDC) and LGPD apply where relevant.

Jurisdiction: the courts of the district of São Paulo/SP are elected to resolve any disputes arising from these Terms, waiving any other forum, however privileged. The parties commit to attempting amicable resolution for 30 days before any legal action.

• Entire agreement: these Terms, together with the Privacy Policy and any plan-specific addenda, constitute the complete agreement between the parties.
• Severability: if any clause is declared invalid, the remaining clauses remain in full force.
• No waiver: tolerance of occasional non-compliance does not imply waiver of the right to require future compliance.
• Notices: communications to brandstash should be sent to hello@brandstash.ai. Notices to users will be sent to the registered email or displayed in the app.
• Assignment: brandstash may assign these Terms to a successor entity in case of merger, acquisition, or corporate reorganization, with notice to users. You may not assign your rights without prior consent.